Shipping Policy
How long it takes
- Processing: orders are prepared and handed to the carrier within 0–3 business days (Monday to Friday, excluding public holidays).
- Delivery: once shipped, most orders arrive within 4–9 business days
- Busy periods (Black Friday, holidays) and carrier delays can add a few days.
Tracking
You'll get an email with your tracking number as soon as your order ships. Tracking can take 24–48 hours to start updating.
Lost or delayed orders
- If your tracking hasn't updated for 10 days, or your order hasn't arrived within 20 days of shipping, email us and we'll investigate with the carrier.
- If the carrier confirms it's lost, we'll send a replacement or refund you, at no cost.
Marked as delivered but not received
Please check with neighbours, around your property and with your local post office first, and wait 48 hours (carriers sometimes mark parcels delivered early). Then email us within 7 days of the delivery date and we'll open a claim with the carrier and help resolve it.
Wrong or incomplete address
Please double-check your address at checkout. We're not responsible for orders sent to an address entered incorrectly.
Questions
support@shoprevela.com · We reply within 1–2 business days.