Refund Policy
We want you to love Revela. If it isn't right for you, you're covered by our 90-Day Money Back Promise.
How the promise works
- You have 90 days from the date your order is delivered to ask for a refund.
- You can try it properly. Opened and used tubes are covered, so you don't have to decide in the first week.
How to request a refund
- Email support@shoprevela.com within 90 days of delivery with your order number, the email address you ordered with, and a line or two on why it wasn't right for you.
- You'll receive a response within 1-2 business days.
When you'll get your money
We send the refund to your original payment method within 2 business days. Your bank or card provider may take a further 5–10 business days to show it on your statement.
What's refunded
- The full price you paid for the product(s), including bundles: we refund the whole order.
- Shipping costs are not refundable.
Damaged, faulty or wrong item
If your order arrives damaged, leaking, or isn't what you ordered, email us within 7 days of delivery with a photo and your order number. We'll send a free replacement or give you a full refund, whichever you prefer.
Cancellations
Orders are shipped the same day as the order is placed, therefore, orders cannot be cancelled. Please wait until the order has arrived and initiate the refund process.
Please contact us before your bank
If something's wrong, email us first. We'll sort it out quickly, usually faster than a bank dispute. Opening a chargeback while we're already handling your request can delay your refund and hurt our business.
Questions
support@shoprevela.com · We reply within 1–2 business days.